Osisioma E. Amaefule

• Built and automated a CI/CD pipeline for a distributed cloud-based VPN platform spanning 17 microservices, improving cross-service integration and build validation.
• Diagnosed and resolved CI/CD reliability issues in GitHub Actions, including race conditions, stale workflow run detection, container image versioning errors, and silent pipeline failures.
• Investigated end-to-end test and infrastructure failures across Kubernetes-based environments by tracing GitHub Actions workflows, Grafana logs, and pyATS automation to identify root causes.

• Diagnosed and resolved hardware, software, and network issues on Windows and macOS devices.
• Supported IT setup for Board of Governors meetings with 50–70 attendees across 3+ rooms.
• Tracked devices across UNC System Office and PBS offices, logging user assignments and warranty status.

• Developed Python scripts to automatically triage and assign 500+ bugs to the appropriate engineering teams.
• Implemented secure access to REST APIs by configuring and managing bearer token authentication.
• Automated updates to the company's internal site and JSON files using Python scripts run from the command line, improving data accuracy and workflow efficiency.

• Deployed remote commands to Apple devices with Jamf Pro and managed devices through Mobile Device Management (MDM) platforms.
• Diagnosed and resolved hardware and software issues on Apple devices, including iOS updates and system restores.
• Assembled and tested Ethernet (RJ-45) cables following T568A/B wiring standards.

• Provided technical support to end users, diagnosing and fixing hardware and software issues.
• Monitored system performance and applied updates when needed.
• Implemented and maintained security measures against malware, viruses, and unauthorized access.
• Kept detailed records of system configurations, changes, and incidents.

• Networking and system administration
• Database management and data analysis
• Cybersecurity principles and best practices
• Software development using industry-standard tools

Coursework: Algorithms & Computing Theory, Data Structures & OOD (C++), Software Engineering, Natural Language Processing, Computer Architecture, Databases

• Developed and deployed dynamic web applications with HTML, CSS, JavaScript, Python, and PHP.
• Coursework in database management, software testing, and system design.
• Built strong troubleshooting and debugging skills across software systems.

Certificates: Application Development (2022), Computer Programming (2022), Systems & Hardware Support (2023)